Guarantee

All Supaglazing Online products are guaranteed against the occurrence of manufacturing faults. The guarantee takes effect at the time the goods are delivered.   

This guarantee covers the original purchaser only and proof of the date of purchase is required to validate it. This guarantee is non-transferable and is only valid while the purchaser remains in occupation of the installation address. If you have not purchased a Supaglazing Online product directly from us and therefore not accepted our terms and conditions of sale, then you will not be able to make a claim under the guarantee.

The guarantee is conditional upon complying with the Supaglazing Online instructions and recommendations for delivery, handling and storage, cancellations and returns, installation, and care and finishes as set out in the Homeowner’s Manual. Failure to comply with the instructions and recommendations will invalidate this guarantee. 

All components will be free of manufacturing defects when they arrive at your home. No manufacturing defect will appear during the period of this guarantee, subject to regular maintenance and cleaning by you on site.

Damage, including accidental, handling and storage, and general wear and tear are not classed as manufacturing defects and are therefore not covered under this guarantee.

Please ensure you have read and fully understand the installation instructions provided before commencing installation. 

External components can be affected by the weather. The location and environment will have a significant effect on the durability of the materials.

Coastal and marine locations within a 5-mile radius of the sea are considered to be more severe environments due to the higher levels of salt content, moisture, and chemicals in the air. Factors to consider are high winds coming in land from the sea with no shelter from hills or other buildings, corrosive effects from the saline rich wind driven rain, and higher levels of UV rays.

Other factors for more aggressive environments to consider are high levels of pollution in industrial environments and anywhere chemicals can pollute the air such as a swimming pool. Poorly ventilated rooms, moisture rich environments and severe temperature levels can all have a detrimental effect on the durability of your chosen material, and operation.

Deterioration to any components, including but not limited to the material itself, surface area finishes and failure in mechanical operation that may be caused by the environment and location the product is installed in, particularly areas with higher levels of salt content, are not classed as a manufacturing defect and are therefore not covered under the guarantee.

IMPORTANT: As the purchaser, it is your responsibility to ensure the product is suitable for the location and / or environment it will be installed in, regardless of the delivery address provided to us on the order. 

Due to updated requirements of building regulations and home insulating aids to create warmer rooms; this often reduces the amount of ventilation and air temperature changes. The result is the formation of condensation on the coldest surface within a room as the moisture in the air produced by normal living activities is unable to escape. The formation of external condensation is a natural phenomenon and gives a good indication that your energy efficient windows, doors and / or glazing are preventing heat loss from the property.  

Condensation forming on the inside or outside of the window, door, glass or frame components is not classed as a manufacturing defect.  

Condensation should not form inside the cavity of the sealed glazing unit during its guarantee period.  

All single, double and triple glazed units are guaranteed against the occurrence of manufacturing faults and supplied in accordance with GGF (Glass and Glazing Federation) standards. We will not accept any claims for defective glass that is not set out in the advice and guidance of the GGF.  

For carrying out a glass inspection, stand at least 3 metres away from the glazing, view at a 90-degree angle and look directly through the sealed unit(s). The glass must be viewed in natural daylight but not with the sun directly on it. Any moisture must be removed from the surface of the glass before inspecting.   

GGF Guides:

• Condensation
• Quality of Vision Guide 
• Low Emissivity Glass 

By installing your product (s), you are accepting them in the condition that they have arrived to you in. We will not accept any claims under this guarantee for any anomaly reported after installation that would have been apparent following inspection of the goods, including but not limited to all types of damage, scratches and imperfections. 

This guarantee does not exclude any statutory rights of the purchaser.  

Please see individual product range guarantee and the Supaglazing Online Home Owners Manual for additional information.